Branch Service Leader - Head Teller - Gonzales

Company Name:
Regions Financial
At Regions, the Branch Service Leader leads and directs teller staff and teller operations while supporting policies, procedures and processes within the bank branch. As the Branch Service Leader, you will also perform normal teller duties as scheduled for a large part of the day while providing guidance and assistance to the teller staff. Excellent cash handling, customer service and communication skills are essential in this position, along with basic computer skills. Should enjoy coaching and teaching other tellers on the team.
Primary Responsibilities
Oversees all teller related tasks, providing guidance and direction to the teller team to insure strong service and operational performance
Ensures branch operational and compliance-related tasks are completed
Serves as liaison between branch and Regional Operations Manager
Disseminates information on procedural and operational changes/updates to branch staff
Supports sales process through referrals, conducting observations and coaching teller staff
Works with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements
High school diploma or GED
One year of teller experience or a combination of teller and supervisory skills
Skills and Competencies
Basic computer skills
Excellent communication skills
Stellar customer service skills
Ability to work with money transactions with high degree of accuracy
Previous sales and/or cash handling experience
Job: Branch/Consumer Banking
Primary Location: Louisiana-Gonzales
Schedule: Full-time
Job Posting: Jun 16, 2014, 1:46:55 PM
Req ID: 40548

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