Communications Deputy
The goal of the Ascension Parish Sheriff's Office is to become the finest law enforcement organization in the state of Louisiana.
To accomplish this goal we must be selective in hiring, diligent in training and thoughtful in supervision.
The applicant screening process is designed to identify applicants who possess the aptitude, character and desire to pursue long-term careers as professional law enforcement officers.
If you have the personal qualities necessary to become a professional deputy, your interest in employment is welcome and appreciated.
Like most organizations, newly hired employees start at entry-level positions.
Unless there are exceptional circumstances, these positions are in corrections, patrol, communications, and clerical fields.
In order to be considered for employment, certain minimum requirements must be met.
To be hired, applicants must be:
at least 19 years old have a high school or equivalent diploma must reside in Ascension Parish must be a registered voter in Ascension Parish Other factors which strongly influence the employment process are previous work experience, previous law enforcement experience, two years or more of college education, a clear driving record, no history of prior criminal activity, and a responsible credit history.
SUMMARY Communications Deputies areresponsible for receiving and processing 911 and non-emergency calls from the public,broadcasting information to suitable law enforcement, fire, medical, and otherrelated service units, and acting upon responder requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES The most important and essentialjob function of the position is to have an attitude of service to others.
Attitude is essential to maintain positiverelationships with co-workers, respond professionally, calmly, and politely tomembers of the community, work as a team member, function under pressure, andrespond in a professional manner to supervision.
Other duties and responsibilities are listedbelow.
o Answer and process telephone calls promptly andprofessionally from a variety of sources including citizens, law enforcementand public safety officials, dignitaries, and others o Process 911 calls o Process all radio traffic using two-way radioand other communication systems including computer-aided dispatch (CAD) andmonitor GPS vehicle tracking system o Use typing and computer skills to input andreceive information from the National Crime Information Computer (NCIC) andother criminal justice databases o Dispatch appropriate law enforcement, fire,medical, or other emergency resources in a timely manner o Use a wide range of informational resourcesincluding communication manuals and approved websites o Notify specialized divisions for callouts o Utilize multitasking skills to enter informationinto the CAD, phone system, IAED protocol programs, and NCIC, while processingradio traffic and phone calls o Maintain a working knowledge of the geography ofAscension Parish and basic knowledge of the geography of adjacent parishes withthe ability to read and interpret maps quickly and accurately o Other duties as directed by a supervisor SUPERVISORY RESPONSIBILITIES This job has no supervisoryresponsibilities.
QUALIFICATIONS The requirements listed below arerepresentative of the knowledge, skill, and ability required to perform theduties of a Communications Deputy.
Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
EDUCATION AND EXPERIENCE High school diploma, generaleducation degree, or equivalent.
LANGUAGE SKILLS Speak at an appropriate speed,volume, and clarity to be easily understood while broadcasting over the radioand speaking on phone.
Read, listen, and type (multitask)during stressful situations.
Compose or reply to emails and completeOffice forms.
Effectively communicate with the publicand members of this Office.
MATHEMATICAL SKILLS Ability to add, subtract,multiply, and divide in all units of measure, using whole numbers, commonfractions, and decimals.
COMPUTER SKILLS Basic computer skills includeutilizing Microsoft Office applications, criminal justice databases, or Officewebsites.
Proficient touch-typing skillswith a minimum of 25 wpm.
REASONING ABILITY Ability to apply common senseunderstanding to carry out instructions in written, oral, or diagram form.
Ability to analyze situations witha proactive approach to problem solving and the initiative to resolve problems.
Ability to gather information anddifferentiate critical from non-critical information.
Ability to deal with complexproblems involving several variables.
CERTIFICATES, LICENSES, REGISTRATIONS Obtain and maintain IAED EMD, EFD,EPD, CJIS, CPR, and all required public safety telecommunicator certifications.
PHYSICAL DEMANDS The physical demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of a Communications Deputy.
Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.
Physical demands include the following.
o Ability to walk, sit, stand, use hands to typeand utilize a mouse, reach with hands and arms, speak and hear, and stayacutely alert for the duration of a shift of 10 to 12 hours or up to 16 hours.
o Lift or move up to 10 pounds.
o Specific vision abilities required by this jobinclude close vision, distance vision, color vision, peripheral vision, depthperception, and ability to adjust focus.
o Communications Deputies are required to view multiplecomputer screens while performing the duties of this job.
o Communications Deputies are required to usemultiple computer keyboards and more than one mouse.
MENTAL STABILITY The nature of this importantpublic safety position requires that an employee maintain a high level ofmental stability.
The employee must demonstrate reasonable judgment in avariety of stressful and non-stressful situations.
The employee must maintain apositive attitude, positive interpersonal relationships, and be free fromdebilitating anger or hostility.
There must be no evidence of problems withdrugs, alcohol, or other addictive behavior or the necessity for psychotropicmedications that would affect the employee's ability to perform the essentialfunctions of this job.
WORK ENVIRONMENT The work environment characteristicsdescribed here are representative of those encountered while performing theessential functions of a Communications Deputy.
Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.
Communications Deputies areoccasionally exposed to risk of electrical shock.
The noise level in the workenvironment is usually moderate.
Communications Deputies may be required to remain at the 911 Center forthe duration of the shift based on call volume and operational status of theagency.
Recommended Skills Cad Cpr Communication Criminal Justice Databases Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
To accomplish this goal we must be selective in hiring, diligent in training and thoughtful in supervision.
The applicant screening process is designed to identify applicants who possess the aptitude, character and desire to pursue long-term careers as professional law enforcement officers.
If you have the personal qualities necessary to become a professional deputy, your interest in employment is welcome and appreciated.
Like most organizations, newly hired employees start at entry-level positions.
Unless there are exceptional circumstances, these positions are in corrections, patrol, communications, and clerical fields.
In order to be considered for employment, certain minimum requirements must be met.
To be hired, applicants must be:
at least 19 years old have a high school or equivalent diploma must reside in Ascension Parish must be a registered voter in Ascension Parish Other factors which strongly influence the employment process are previous work experience, previous law enforcement experience, two years or more of college education, a clear driving record, no history of prior criminal activity, and a responsible credit history.
SUMMARY Communications Deputies areresponsible for receiving and processing 911 and non-emergency calls from the public,broadcasting information to suitable law enforcement, fire, medical, and otherrelated service units, and acting upon responder requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES The most important and essentialjob function of the position is to have an attitude of service to others.
Attitude is essential to maintain positiverelationships with co-workers, respond professionally, calmly, and politely tomembers of the community, work as a team member, function under pressure, andrespond in a professional manner to supervision.
Other duties and responsibilities are listedbelow.
o Answer and process telephone calls promptly andprofessionally from a variety of sources including citizens, law enforcementand public safety officials, dignitaries, and others o Process 911 calls o Process all radio traffic using two-way radioand other communication systems including computer-aided dispatch (CAD) andmonitor GPS vehicle tracking system o Use typing and computer skills to input andreceive information from the National Crime Information Computer (NCIC) andother criminal justice databases o Dispatch appropriate law enforcement, fire,medical, or other emergency resources in a timely manner o Use a wide range of informational resourcesincluding communication manuals and approved websites o Notify specialized divisions for callouts o Utilize multitasking skills to enter informationinto the CAD, phone system, IAED protocol programs, and NCIC, while processingradio traffic and phone calls o Maintain a working knowledge of the geography ofAscension Parish and basic knowledge of the geography of adjacent parishes withthe ability to read and interpret maps quickly and accurately o Other duties as directed by a supervisor SUPERVISORY RESPONSIBILITIES This job has no supervisoryresponsibilities.
QUALIFICATIONS The requirements listed below arerepresentative of the knowledge, skill, and ability required to perform theduties of a Communications Deputy.
Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
EDUCATION AND EXPERIENCE High school diploma, generaleducation degree, or equivalent.
LANGUAGE SKILLS Speak at an appropriate speed,volume, and clarity to be easily understood while broadcasting over the radioand speaking on phone.
Read, listen, and type (multitask)during stressful situations.
Compose or reply to emails and completeOffice forms.
Effectively communicate with the publicand members of this Office.
MATHEMATICAL SKILLS Ability to add, subtract,multiply, and divide in all units of measure, using whole numbers, commonfractions, and decimals.
COMPUTER SKILLS Basic computer skills includeutilizing Microsoft Office applications, criminal justice databases, or Officewebsites.
Proficient touch-typing skillswith a minimum of 25 wpm.
REASONING ABILITY Ability to apply common senseunderstanding to carry out instructions in written, oral, or diagram form.
Ability to analyze situations witha proactive approach to problem solving and the initiative to resolve problems.
Ability to gather information anddifferentiate critical from non-critical information.
Ability to deal with complexproblems involving several variables.
CERTIFICATES, LICENSES, REGISTRATIONS Obtain and maintain IAED EMD, EFD,EPD, CJIS, CPR, and all required public safety telecommunicator certifications.
PHYSICAL DEMANDS The physical demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of a Communications Deputy.
Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.
Physical demands include the following.
o Ability to walk, sit, stand, use hands to typeand utilize a mouse, reach with hands and arms, speak and hear, and stayacutely alert for the duration of a shift of 10 to 12 hours or up to 16 hours.
o Lift or move up to 10 pounds.
o Specific vision abilities required by this jobinclude close vision, distance vision, color vision, peripheral vision, depthperception, and ability to adjust focus.
o Communications Deputies are required to view multiplecomputer screens while performing the duties of this job.
o Communications Deputies are required to usemultiple computer keyboards and more than one mouse.
MENTAL STABILITY The nature of this importantpublic safety position requires that an employee maintain a high level ofmental stability.
The employee must demonstrate reasonable judgment in avariety of stressful and non-stressful situations.
The employee must maintain apositive attitude, positive interpersonal relationships, and be free fromdebilitating anger or hostility.
There must be no evidence of problems withdrugs, alcohol, or other addictive behavior or the necessity for psychotropicmedications that would affect the employee's ability to perform the essentialfunctions of this job.
WORK ENVIRONMENT The work environment characteristicsdescribed here are representative of those encountered while performing theessential functions of a Communications Deputy.
Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.
Communications Deputies areoccasionally exposed to risk of electrical shock.
The noise level in the workenvironment is usually moderate.
Communications Deputies may be required to remain at the 911 Center forthe duration of the shift based on call volume and operational status of theagency.
Recommended Skills Cad Cpr Communication Criminal Justice Databases Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
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